Return Policy

At Gurkum, we take great care to prepare and pack every product to the highest quality standards. Since our products are food items, we follow strict hygiene and safety practices. Please read our return policy carefully before placing your order.

Food Products

Due to the perishable nature of our products, we do not accept returns or exchanges on food items once they have been delivered.

However, if you receive:

A damaged package
A leaking or broken jar
An incorrect product
A product that is expired upon delivery

please contact us within 24 hours of receiving your order.

To help us resolve your issue quickly, kindly share:

Your Order ID
Clear photos of the product
Photos of the packaging
A brief description of the issue

Our team will review your request and offer a suitable solution, which may include a replacement or refund.

Refund Eligibility

Refunds or replacements will only be approved if:

The wrong product was delivered.
The product arrived damaged during transit.
The product is found to be defective or spoiled at the time of delivery.

Refunds will not be provided for:

Change of mind
Personal taste preferences
Incorrect shipping address provided by the customer
Delay caused by courier partners or unforeseen circumstances
Products opened or consumed after delivery

Refund Process

Once your request is approved:

Replacement orders will be dispatched as soon as possible.
Refunds will be processed to the original payment method.
The refund usually reflects within 5 to 7 business days, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they are processed or dispatched.

Once your order has been shipped, it cannot be cancelled.

Quality Commitment

Every Gurkum product is prepared using carefully selected ingredients and packed under hygienic conditions to ensure freshness, authentic taste, and premium quality. Customer satisfaction is our priority, and we are always here to help if you face any genuine issue with your order.